A definition of resilience is the ability to bend, adapt and adjust to change. Our current global pandemic has necessitated a rapid adoption of different ways to deliver healthcare and the challenge of building resilience and sustainability in these new models. One of the areas that has been fast-tracked is telehealth or virtual visits with healthcare providers. In-person office visits ceased, elective procedures were canceled, hospitals and outpatient practices saw staff furloughed and redeployed to other areas. Primary care practices were rapidly thrust into a steep learning curve of implementing new methods of patient-provider interaction. After the pandemic dissipates, how will healthcare be delivered, are there best practices that are emerging, can telehealth be delivered equitably to vulnerable populations?
On this episode of Raising Resilience, Pam is joined by Barbra Rabson, President and CEO of Massachusetts Health Quality Partners (MHQP) MHQP who shares her observations of this tipping point of telehealth as well as opportunities and challenges it presents to patient and provider interaction and experience. Are there ways to raise our collective resilience with adoption of new methods of healthcare delivery?
Barbra Rabson, President and CEO, of Massachusetts Health Quality Partners (MHQP)